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Mailing Lists

  • Contacting Customer Service
  • Paying with Credit Card
  • Sales Tax
  • Processing an Order
  • How to Change Your Order
  • Order Status

  • Contacting Customer Service:
    You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

    Customer Service
    Customer Service Phone Number: (800) 231-9463
    Customer Service Fax Number: (650) 866-3029
    Customer Service Address: 360 Swift Avenue, South San Francisco, CA 94080.

    Paying with Credit Card:
    We accept credit card payment for online orders. Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered.

    We accept the following payment types:
    American Express

    The merchant name that will appear on your credit card statement is: Wine Hardware

    All credit card transactions through our website are secure and safe. Visit our site security page for more information on the steps Wine Hardware has taken to ensure a secure transaction.

    Sales Tax:
    Shipment to all California locations require California sales tax, assessed by county and location of delivery. Ranges between 7.25 and 8.5%. Orders shipped to others states are TAX FREE.

    Processing an Order:
    Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

    All orders are shipped from: Wine Hardware, 360 Swift Avenue, South San Francisco, CA 94080 or 659 Main Street, St. Helena CA 94574 .

    How to Change Your Order:
    We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

    Customer service email:

    Order Status:
    If you have placed an order you may check your order by clicking on the "Order Tracking" button at the top of the page. If you still have questions about your order you may contact our customer service department.