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Mailing Lists

  • General Shipping Policies

  • Shipping Carriers and Methods:

  • Shipping Rates for Wine Accessories and Miscellaneous Items

  • International Shipping Policy

  • Returns and Exchanges

  • Order Tracking

  • General Shipping Policies:

    Most orders ship within 2 days, but in some case can take up to 6 weeks (custom cabinets and back orders).

    Shipping for Books, Shipping for Wine Cellar and Cooling Units, and Shipping for Wine Accessories and Miscellaneous Items are calculated at different rates. Shipping for mixed orders (one item from two or more shipping categories) will be calculated and billed separately after an order has been placed. Customers who place mixed orders will be contacted by a Wine Hardware representative to provide shipping details, charges and options. Your approval is required before we charge your credit card for shipping. You will be contacted by a Wine Hardware representative within one business day of your order. If you are ordering items from only one shipping category (for example books only), your shipping costs are calculated when you checkout and the costs are added to the total amount of your purchase. Your products will be shipped within one business day and no additional contact is necessary

    Please note that Wine Hardware does not look to make a profit on shipping. In some instances we actually charge you less then what we are charged for shipping. Some items, such as The Classic Laguiole Corkscrew are designated free shipping items and you will not be charged any shipping fees for these items. You may also pick-up most items at our South San Francisco or St. Helena warehouses. Please call for an appointment: 800-231-9463.

    Shipping Carriers and Methods:

    UPS: All Books, Wine Accessories and Miscellaneous Items will be shipped via UPS (United Parcel Service). UPS can not ship any products to any United States Postal Service Post Office Boxes. We currently ship UPS Ground. All orders must be received by 1:00pm PST to go out the same day, otherwise orders will be shipped on the next business day. Please note, shipping by UPS Ground can take between 3 and 6 business days, based on your location. To calculate your approximate shipping time you can use the UPS website's shipping time calculater.

    Moving Van: Wine Cellars are shipped via White Glove Delivery. Cooling Units and Danby Wine Refrigerators are shipped via UPS Ground or Curbside Delivery. WE MUST HAVE YOUR DAY AND EVENING PHONE NUMBERS IN ORDER TO SCHEDULE THE DELIVERY.
    Curbside Delivery: The unit is shipped via common carrier and unloaded at the door (or garage) in locations where the truck can pull up. Otherwise the unit will be unloaded as close as the truck can pull up to your door (or garage).
    White Glove Delivery: The unit is shipped via Moving Truck. White glove delivery entails a moving truck with two men and delivery into the house. The unit is unpacked and packing materials are removed. Any delivery requiring movement up more than 5 steps has additional charges that are to be determined by special quote. Please contact Wine Hardware if you would like White Glove Delivery for destinations with more than 5 steps.

    ** Alaska and International Orders are calculated based on the unit ordered and the destination. Please contact Wine Hardware for quotes to these destinations.

    Shipping Rates for Wine Accessories and Miscellaneous Items:

    Shipping rates for wine accessories, books and miscellaneous items are based on the weight of the items in the shopping cart and are taken directly from the UPS website.

    International Shipping Policy:

    Wine Hardware will ship to most international destinations. Please contact Wine Hardware for International Shipping Rates or if you have any questions. Otherwise we will calculate the shipping charges for your international order and contact you for approval. Your credit card will be billed separately for International Shipping Fees only after customer approval is received.

    All orders will be sent insured with tracking numbers when available to destination country. Wine Hardware reserves the right to refuse any international orders whatsoever without reason. Notice will be sent to customer in this situation. We appreciate your understanding.

    Returns and Exchanges:

    If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns must be authorized by out customer service people, via phone or email. No COD or unauthorized returns will be accepted. Goods damaged in transportation should be refused before delivery or held for inspection in the event a claim must be made with UPS or the trucker. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Wine cellars and items covered by manufacturer's warranty may require return or claim with the manufacturer.

    Order Tracking

    Order status can always be checked online by selecting the Order Tracking link at the top of our website. The following are the order status descriptions you will see and what they mean:
    New Order- Order was received.
    In Progress- Order is being processed, availability being confirmed.
    Not Finalized- Open order, not all products have shipped due to out of stock on one or more items.
    Completed- Order was sent and UPS tracking number is provided.