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Customer Service

We strive for your satisfaction

GUARANTEES

We guarantee 100% customer satisfaction.

RETURNS

We don’t accept returns on Custom Wine Racks or Wine Cabinets.  All warranty issues need to be dealt with through the Manufacturer directly. There will be a 20-25% restocking fee on pre-approved returns

SHIPPING

Our Shipping Policy is based on weight of product and location.  Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

PRICING

Our prices are extremely competitive.  Please feel free to call us for any pricing questions.

PAYMENT

We accept credit card payment for online orders. Please provide the “bill to” address exactly as it appears on your credit card billing statement.  All credit card transactions through our website are secure and safe.

We accept the following payment types:

  • Visa®
  • MasterCard®
  • American Express

The merchant name that will appear on your credit card statement is: Wine Hardware of Walnut Creek

SALES TAX

Shipment to all California locations require California sales tax, assessed by county and location of delivery. Ranges between 7.25 and 10%. Orders shipped to others states are TAX FREE.

CONTACT CUSTOMER SERVICE

You can reach us directly by e-mail or telephone.  We are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

Customer Service E-mail: [email protected]

Customer Service Phone Number: Toll Free: 800-616-WINE